30-day return policy.

30-day return window

You may request a return within 30 calendar days after your order is delivered. Return requests submitted after the 30-day period are not eligible for acceptance.

Return eligibility

To qualify, the blanket must be unused, unwashed, free from damage, odors, stains, pet hair, and other signs of use, and returned with its original tags, inserts, accessories, and packaging. Proof of purchase is required.

For hygiene and product-safety reasons, items that have been slept under, laundered, altered, or damaged after delivery cannot be returned unless they arrived defective.

Starting a return

Email hello@lehlo.com before sending anything back. Include your order number, the item you wish to return, and the reason for the request. If the return is eligible, we will provide authorization and return instructions. Returns sent without authorization may be delayed or refused.

Return shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service and retaining the receipt. Original shipping charges are nonrefundable, except where required by law or when the return results from our error.

Inspection and refunds

Returned items are inspected after arrival. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may require additional time to post the credit. If a return does not meet the eligibility requirements, we will contact you before taking further action.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact hello@lehlo.com within 7 days of delivery if an item is damaged, defective, or incorrect, and include your order number and clear photographs. We will review the issue and arrange an appropriate replacement, repair, or refund when verified.

Non-returnable items

Gift cards, items marked final sale, and items altered or personalized beyond the standard configuration options are not returnable unless defective or otherwise required by law. We do not accept returns of products purchased from third-party sellers; those purchases are subject to the seller’s policy.

Exchanges

The fastest way to receive a different configuration is to complete an approved return and place a new order. Contact us before ordering if you would like help selecting a replacement.