Information we collect
We collect information you provide when you place an order, contact us, join a mailing list, request support, or otherwise interact with lehlo. This may include your name, email address, phone number, billing and shipping addresses, order details, preferences, and communications with us.
Payments are handled by our payment-processing partners. We do not store complete payment-card numbers. We may also collect limited technical information automatically, such as IP address, browser type, device information, referring pages, pages viewed, and cookie or similar technology data.
- Contact and account information
- Order, delivery, and product-configuration details
- Customer-support communications
- Device, browser, usage, and cookie information
How we use information
We use personal information to provide and improve our products and website, process and deliver orders, communicate about purchases, respond to questions, prevent fraud, maintain security, comply with law, and understand how customers use our services.
Where permitted, we may send product news or marketing messages. You may unsubscribe from marketing emails at any time using the link in the message. Transactional communications about an order are not marketing messages.
How we share information
We may share information with service providers that help us operate, including payment processors, ecommerce and hosting providers, analytics vendors, customer-support tools, fulfillment partners, and shipping carriers. These providers may use information only as needed to perform services for us or as otherwise permitted by law.
We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, keep the site functioning, measure performance, and understand traffic. Browser controls may allow you to block or delete cookies, although some site features may not work correctly afterward.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and legal compliance.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Your privacy choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request. You may contact us at hello@lehlo.com to submit a request.
Children’s privacy
lehlo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.
International visitors
If you access our website from outside the country where our service providers operate, your information may be processed in countries with different data-protection laws. Where required, we use appropriate safeguards for these transfers.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy here and update the effective date. Material changes may also be communicated through the website or by another appropriate method.